Connect WhatsApp Business

Connect your Meta WhatsApp Business Account (WABA) to send and receive messages on your corporate WhatsApp numbers.

1. Prerequisites

Before connecting:

• You must have a Meta Business Suite account.
• A verified company name and website.
• A clean phone number that is not currently associated with a personal WhatsApp account (if it is, you must delete the personal account first).

2. Setting Up the Connection

1. In Omnix, go to Settings → Channels → Add Channel.
2. Select WhatsApp.
3. Click Connect WABA (this opens Meta's secure embedded login flow).
4. Log in with your Facebook account, select your Business Portfolio, and select your phone number.
5. Meta will send a verification code (SMS or voice call) to your number. Enter this code into Meta's popup.
6. Once completed, your number will show as Active in Omnix.

3. Managing WhatsApp Templates

WhatsApp restricts outbound marketing and cold contact messages to pre-approved Templates.

• Creating Templates: Go to Settings → WhatsApp Templates and click Create Template.
• Variables: Use {{1}}, {{2}} syntax for dynamic values (e.g. Hello {{1}}, your order {{2}} has shipped.).
• Submission: Omnix submits the template to Meta automatically. Approval typically takes from 2 minutes to 2 hours.
• Statuses:
  • 🟡 Pending: Awaiting Meta approval.
  • 🟢 Approved: Ready to be sent using campaigns or the API.
  • 🔴 Rejected: Refused by Meta. Hover over the status to view Meta's rejection explanation.