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Web Chat Widget Setup

The Web Chat channel lets you place a customizable chat widget on your company website. Visitors can chat with your agents or AI bots in real time.

1. Create a Web Chat Channel

  1. Go to Settings → Channels → Add Channel.
  2. Select Web Chat.
  3. Name your channel (e.g., Corporate Website Chat) and click Save.

2. Customize the Appearance

Click Appearance to style the widget to match your brand:

  • Colors: Set your primary theme color. This color is used for the launcher button, header bar, and agent message bubbles.
  • Greeting: Write the default welcome message (e.g. Welcome to Acme! How can we help you?).
  • Launcher Style: Choose the button icon (speech bubble, support badge, or custom image).
  • Position: Set whether the widget sits in the bottom right or bottom left of the browser window.

3. Install the Snippet

  1. Open your Web Chat channel details in Omnix.
  2. Under the Installation tab, copy the Javascript code block.
  3. Paste the code block into your website's HTML template, right before the closing </body> tag on every page you want the chat to appear.