The Anatomy of a Command Center
Explore the powerful, integrated features that make Omnix the engine for your entire communication strategy.
Unified Inbox
Bring every channel into one contextual timeline. Give your team a 360° view of the customer journey to provide faster, smarter, and more personal service.
- Consolidate all text and voice channels.
- Collaborate with internal notes and ticketing.
AI Agents
Deploy an autonomous digital workforce. Go beyond chatbots with sophisticated agents that can reason, use tools, and execute complex tasks 24/7.
- Handle text, voice, and API-based tasks.
- Equip agents with a powerful arsenal of tools.
Workflow Automation
Orchestrate any process with a no-code, visual builder. Design, build, and deploy sophisticated communication flows for routing, IVR, and escalations.
- Automate tasks with a drag-and-drop canvas.
- Utilize a rich library of flow control and logic tools.
Telephony & PBX
Build enterprise-grade voice experiences. Manage phone numbers, extensions, call queues, and create powerful IVR menus with our visual builder.
- Visually design multi-level IVR systems.
- Manage inbound call flows and agent queues.
Channels & Integrations
Connect the channels your customers love and the tools your business relies on. Omnix acts as your central hub, ensuring no message is ever missed.
- Connect Email, SMS, Voice, Social & more.
- Integrate with any tool via API & webhooks.
CRM & Ticketing
Turn every interaction into a data point. Manage customer relationships and track issues from first contact to final resolution with our integrated tools.
- Get a 360° view of every customer.
- Track support tickets from creation to resolution.
Campaigns & Outreach
Engage your audience at scale. Build targeted audiences, design rich templates, and launch proactive outreach campaigns across SMS, Email, and Voice.
- Build dynamic audiences with rule-based segmentation.
- Launch SMS, Email, and Voice Broadcast campaigns.
Real-time Analytics
Turn conversations into insights. Monitor key metrics, track agent performance, and analyze conversation trends with beautiful, live-updating dashboards.
- Monitor KPIs across all channels in real-time.
- Analyze agent performance and queue efficiency.
Security & Roles
Control who sees what with granular, role-based access control. Manage your team securely and ensure compliance by assigning permissions that fit their responsibilities.
- Assign pre-defined roles like Admin, Manager, and Agent.
- Ensure data security and protect sensitive information.
Manage Omnix from Anywhere
Interact with your workspace using the Omnix Assistant, available on every channel. Manage the platform conversationally, even when you're not logged in.
- Send commands via SMS, WhatsApp, Email, and more.
- Create contacts or draft campaigns on the go.
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